' James Charles Winery & Vineyard - Privacy & Shipping Policies

Privacy & Shipping Policies

Shipping Policy

To ensure maximum quality of wine deliveries, shipments may be held during periods of high or low temperatures. If you want your wine shipped faster, you have the option of choosing an expedited service level. Shipping rates will be determined and displayed prior to checkout.

Due to various state laws, we can only ship wine to the states that appear in the selection box on the order form.

Age Verification

By placing an order with us you are stating that you are 21 years of age and that the recipient of the order is also 21 years of age. We require you to verify that you are of legal age to order our wines. We also pay extra to our shipping carrier to add the Adult Signature option, and then the carrier verifies the age of the recipient when delivering the package.

Receiving a Shipment

If the recipient of the wine will not be at home during regular business hours, we highly recommend sending the order to a commercial or business address where the package can be received and signed for.  Orders containing alcohol cannot be left on a doorstep, sent to a P.O. Box or left with someone who is visibly intoxicated.  If no one is available for delivery, two additional attempts will generally be made. If the package is never received or picked up and returned to us, there will be an additional shipping charge to resend the package.

Return Policy

If you experience problems with your order or would like to return our products for any reason, please call (540) 931-5452 or email info@jamescharleswine.com. We proudly guarantee your 100% satisfaction.

Prices

The prices for all our products are in U.S. Dollars.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.